ST Airborne Systems

OUR SERVICES

OUR SERVICES

OUR SERVICES

TRAINING & SUPPORT

Maximise your surveillance system’s performance

PRODUCT SUPPORT

At ST Airborne Systems we will provide support and training throughout the life of the system and beyond. “You’ll never walk alone” – Our support services are available on a case-by-case basis or through tailored yearly maintenance agreements including support and system upgrades that meet your specific operational requirements.

Interior view of a surveillance aircraft's workstation featuring advanced monitoring equipment, including large screens displaying maps and live data, emphasizing cutting-edge technology in airborne reconnaissance.

Standard Support

With every system delivery, we include:

  • Comprehensive customer training to equip your team with the skills needed to operate the system efficiently.
  • Initial spare parts and detailed system documentation, enabling you to handle basic line maintenance internally.

long-term support

Our goal is to maintain open communication with all our clients to better understand your evolving operational needs. This keeps you:

  • Informed about the latest features.
  • Up to date with relevant upgrades.

By choosing our product support services, your system continues to perform optimally throughout its technical lifetime and remains adaptable to future challenges.

Tailored Support

For ongoing operational excellence, we recommend entering into a tailored support agreement. Our basic support package includes:

  • Telephone and email support provided by our skilled service engineers.
  • Repair services for Line Replaceable Units (LRUs) sent to us for maintenance.
  • Annual preventive maintenance, which includes system performance verification and refresher training for operators and maintenance engineers.

This tailored support ensures that you benefit from the collective expertise we’ve gathered from working with all our customers and systems.

Illustration of a service and support process timeline featuring icons and text. Steps include choosing a support option, entering a support agreement, scheduling preventive maintenance, maintaining open communication, receiving standard delivery, accessing expert assistance, benefiting from collective knowledge, and upgrading or enhancing the system. Each step is represented with a unique icon and text, arranged along a horizontal timeline.

CONTACT

PHONE: +46 8 122 129 00

E-MAIL: SUPPORT@AIRBORNESYSTEMS.SE

Get confident in navigating your system

COMPREHENSIVE TRAINING

Training is an essential part of every MSS system delivery, ensuring your team can operate and maintain the system efficiently. In addition to the standard training package described below, we also offer “Concept of Operations” (CONOPS) training for you with a newly established organisation, new staff or new assignments.

Our standard training package covers three key areas:

1. Operator training

2. Maintenance engineer training

3. Executive briefing

A person analyzing a map on a computer monitor, taking notes while focusing on specific details, representing data processing and geographic analysis in airborne surveillance technology.

1. Operator training

Our systems are designed to be user-friendly, requiring no prior knowledge of remote sensing or advanced computer skills. What’s most important is a clear understanding of the mission objectives, such as fishery protection, border patrol, search-and-rescue, or environmental monitoring. It is also recommended that pilots participate in part of the operator training to enhance understanding and cooperation within the aircrew.

The Operator training is typically scheduled over two weeks:

  • Week 1: Classroom-based training with hands-on demonstrations in the aircraft.
  • Week 2: Airborne training, where we conduct two missions per day, with proper briefings and debriefings for each flight.

2. Maintenance engineer training

The maintenance engineer training aligns with the operator training and also spans two weeks:

  • Week 1: Joint training with operators, covering system fundamentals.
  • Week 2: Hands-on sessions in the aircraft, and if possible, in the intended avionics workshop for equipment support.

Upon completing the course, operators and engineers receive individual diplomas and are fully authorised to work with the system.

3. Executive briefing

The Executive briefing is a half-day presentation aimed at key personnel within your organisation or partner agencies. This session is designed to provide a high-level understanding of the system’s capabilities and mission support. Typical attendees include commanders from coordination centres (RCC, MRCC) and representatives from police, defence, and civil defence organisations.

Flowchart illustrating MSS System Delivery with pathways to Operator Training, Maintenance Engineer Training, and Executive Briefing. The Operator Training branches into Ground and Airborne Training, leading to 'Diplomas Issued' and 'Maximum Efficiency.' Maintenance Engineer Training includes Joint Ground and Aircraft Training, while Executive Briefing connects to High-Ranking Officials.

CONTACT

PHONE: +46 8 122 129 00

E-MAIL: SUPPORT@AIRBORNESYSTEMS.SE

PARTNER WITH US

BENEFITS OF CHOOSING ST AIRBORNE SYSTEMS

Proven track record

Join a company with over 40 years of industry experience, and more than 80 systems delivered to more than 20 countries, demonstrating a solid reputation and consistent customer satisfaction. We promise reliability, expertise and innovation at competitive prices with an excellent return on investment.

Multi-mission capability

Our systems are designed to meet your mission requirements, including environmental monitoring, law enforcement, border control, and search and rescue. Utilise our advanced sensor technologies like SLAR and IR/UV scanners for superior monitoring and detection.

Environmental commitment

Partner with a company dedicated to environmental protection and sustainability initiatives, particularly in oil pollution and wildlife monitoring. Supporting global development goals for a better future!

Innovative future systems

Benefit from the excellence of pioneering technology with systems like the MSS 8000, featuring AI support and modular architecture for easy updates. Precise real-time data to improve decision-making, and interconnected systems for seamless coordination and maximum operational efficiency, are just the beginning.

Employee care

Choosing us means choosing a workplace that emphasises employee growth and a healthy work-life balance. We believe happy employees deliver their best work! We offer job security, generous parental leave, and continuous skill development, and see decreased sick leave, loyal employees, and a strong commitment to innovation in return.

Safety first

You can rely on ST Airborne Systems’ deep insight into customer operations to ensure your delivery lives up to your real-mission requirements. We deliver reliable and safe systems which continuously are upgraded with cybersecurity measures and prioritise protecting sensitive data.

A Coast Guard aircraft labeled '502' parked on a wet runway, with its door open and staircase extended. The backdrop features a mountainous landscape under a cloudy sky, reflecting in the water puddles on the ground.

Picture from the Swedish Coast Guard

SWEDISH TECHNOLOGY

Swedish technology is celebrated globally for its innovation, reliability, and sustainability. We consistently produce high-quality products across various sectors, including military operations, telecommunications, automotive, and environmental solutions.

Our strong emphasis on research and development, coupled with a culture of collaboration between academia and industry, fosters creativity and advances technological breakthroughs.

Additionally, our technological advancements benefit both businesses and society. Choosing ST Airborne Systems, a Swedish company specialising in airborne surveillance technology, means opting for excellence, reliability, and a forward-thinking approach that prioritises a better future.

Our airborne surveillance systems have been installed worldwide and you can find our customers in Sweden, Iceland, Canada, India, Malaysia and Vietnam amongst others.
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TRUSTED BY

”Thank you all for the very professional work with our Dornier project . It was a pleasure to work together. The project management from ST ABS’ side has been very well organized during the our project”
- Finnish Border Guard, Former Deputy Commander
“Very professional staff who listened to client needs and responded accordingly. ST ABS engineers and staff were quick to respond to inquiries about the system and were also quick to respond when problems encountered seeking solutions at your level.”
-Transport Canada, Operator
”You guys have really done an excellent job on the system and the software, it's almost impossible to lose any data."
-Transport Canada, Operator
“Our project with the MSS 6000 surveillance system has been absolutely one of the most successful projects in our organization.”
- Finnish Border Guard, Head of Maritime Unit
”I am still amazed by how well MSS 6000 systems work and the level of operator friendliness. I have been working with sensor equipment for more than 20 years and has never seen a system as good as MSS 6000.”
- Transport Canada, Operator
“Professional approach. Good communication, fast response, ST ABS engagement. Strong commitment to solving the technical difficulties and new challenges.”
- Polish Marine Environment Protection, Deputy Chief Inspector
“Often new requirements demanded a different application for remote sensing. The system is sufficiently dynamic to allow us to use the remote sensors for applications not originally intended.”
- Transport Canada, Operator
“Generally ST ABS is quick to respond with questions and problem solving. Equally ST ABS has responded with new software development for changing needs.”
- Transport Canada, Operator
“The work here (Gulf of Mexico oil spill monitoring) is interesting, exciting and a first for me as I have never worked a spill this large. Once again, the staff of ST ABS has done yourself and Sweden proud. The Americans I have talked to so far are extremely impressed with the technology and it's application to their problems.”
- Transport Canada, Operator
“Pleasure to deal with ST ABS. Personal are pro-active in trying to resolve issues as quickly as possible.”
- Transport Canada, Moncton Operator
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TRUSTED BY