Use our product support to get the best out of your systems
The customer can choose to call on our support on a case by case basis or enter into a support agreement that will be tailored to the requirements of the operation.
Our standard system delivery includes customer training, a set of initial spare parts and system documentation to enable each customer to do his own line maintenance.
We further recommend to enter into a support agreement with us that will be tailored to the requirements of the operation. We recommend as a basic leval a regime where our service engineers provide telephone and e-mail support as well as handle LRU:s (Line Replaceable Units) sent to us for repair. In addition we recommend that we perform annual preventive maintenance on the system including verification of system performance, and a short refresher course for system operators and maintenance engineers. Thus each customer can benefit from the collective experience gathered by us and all other users of our systems.
Our ambition is to keep the communication lines open with all our customers in order for us to understand the operational requirements and to be able to propose upgrades and introduce new features to ensure that each system performs optimally during its technical lifetime.
Training is included in all MSS system deliveries
Training is an indispensable part of any system delivery to ensure efficient operations. Our standard training package comprises three items; Operator Training, Maintenance Engineer Training and and Executive Briefing.
Our systems do not require the operators to have previous knowledge of remote sensing or be more computer savvy than the average computer user. What is most helpful is a thorough understanding of the missions they are expected to accomplish, e.g. fishery protection, border patrol, search-and-rescue or environmental protection. During the operator training we will provide the knowledge required regarding remote sensing and the workings of the maritime surveillance system.
The Operator Training will normally be scheduled for two weeks, where the first week is ground training in a classroom environment with short demonstrations in the parked aircraft, and the second week is airborne. Usually we fly two training missions per day, with proper briefing and de-briefing for each flight.
The Maintenance Engineer Training will also normally be scheduled for two weeks, where the first week ideally is joint training with the system operators’ ground training. The second week is mostly in the aircraft and if possible in the avionics workshop intended to be used for the support of the equipment.
After completing the training course the operators and maintenance engineers receive individual diplomas and are authorized by us to work with the system.
The Executive Briefing is normally a half-day presentation for officers with a leading position within the customers own organization or from other organizations that will receive and/or request services from the aircraft. Typical examples of such personnel are commanders at co-ordination centres (RCC, MRCC etc.) as well as representatives from police, defence and civil defence organisations.